Agent Configuration
Agent Configuration
Exact words spoken at the start of every call. Changes apply immediately — no restart needed.
Upload a document or paste content directly. The agent uses this to answer caller questions.
Used in the chat widget header and as the agent's identity.
ElevenLabs voice ID. Find yours at elevenlabs.io/voice-library.
Consistency (0 = variable, 1 = stable)
Voice match (0 = loose, 1 = exact)
Speaking rate (0.7 = slow, 1.2 = fast)
Used for the chat button, header, and sent messages on the Shopify widget.
Shown below the agent name in the chat header.
First message shown when a visitor opens the chat.
Where caller enquiries are sent.
Leave a field blank to keep the existing value.
If set, uses gpt-4o-mini. If blank, falls back to Groq.